The Saga Continues

I've posted multiple times about my problems with my local hospital not honoring their contract with my insurance company for an ambulance ride in April 2010. We've gone round and round about it. I thought it was cleared up in November when the hospital agreed to write it off. I even have the name of the person at the hospital who said (as does the insurance company). And yet on Christmas Eve (Merry Christmas) the hospital called "as a courtesy" to let me know they were turning it over to a collection agency. They don't have any record of Stacy in the Insurance Office agreeing to the write off.

So back to my insurance company I called. You know Christmas is always a good time to try and resolve this stuff. My insurance company has been great. They tried to call the hospital. Of course they never answer their phones and it goes to voicemail after about 2 minutes. Insurance leaves a message. Hospital never calls back.

So yesterday in the mail I got a notice from a collection agency saying I have 30 days. I will be sending them a letter to say the debt is invalid. I called the insurance company this morning and they tried calling the hospital again. Gee...no answer and got voicemail. Another message has been left.

Dan thinks we should go sit in the business office until someone there talks to the insurance company and gets this taken care of. I had originally said no but I am afraid this is the only way it will get done. I wonder if I get to charge the hospital for all the time I have spent on this.

Because this is absolutely ridiculous.


UPDATE

It looks like it has all been cleared up. Now waiting for my copies to show zero balance and also making sure collection company knows this too. I need a vacation from all this crap.