So it has now been 1 1/2 years since my car accident. I have been trying for months to get my bill straightened out at the hospital for the ambulance ride I took. The excuses I've gotten have been ridiculous. Basically it all boils down to the fact that my insurance paid what the negotiated amount was and then said I don't owe anything. The hospital insists that I owe $610. They really didn't know who they were dealing with. A less stubborn woman would have paid. But I knew I didn't have to. The insurance company says I owe $0.
These are the excuses I got from the hospital.
1. You initially said your husband would pick you up then changed your mind so you owe the money. What this has to do with anything I don't know.
2. You were paid directly by the insurance company (not true)
3. The explanation of benefits says "You May Owe this Amount" which was zero. That could mean you could owe a different amount. (that made no sense)
4. There was some initial problems with payment and supposedly insurance refused to pay but then they paid. So I owed the money that wasn't paid.
All of this was all interesting but since they accepted payment from the insurance company, they would be breaking their contract with them if they forced me to pay. I told them this and was told "Well it may look like that but that isn't true." What a bunch of baloney. I work with contracts and believe me if one party breaks it, it negates everything. Does that hospital really want to tick off a major insurance company?
After an hour on the phone yesterday, I had enough. I called my insurance company and told them what was going on. They called the hospital and after getting the run around and leaving multiple voice mails they finally got the hospital to agree that it is a patient write-off.
Now I'll believe this when I don't get another bill from them saying they are going to put it on my credit report. Which if they did, I would go ballistic.
Thanks goodness for my insurance company taking care of this. It has turned into a fulltime job.